Everybody else looks like a paedo. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Sell tickets directly from your Ticketek Account. What is the Ticketek Marketplace Terms and Conditions for? Proof that the passport has been reported to and cancelled by your Government Agency. means an unforeseen circumstance completely outside. A police report or crime number to confirm the theft(Self-declaration not accepted). I replied and asked for a direct line or email address to speak to management/no reply since. If you've forgotten your account details, never fear we also . You may also wish to resell your tickets if you cannot use them. Wife tested positive on 13th. They are the shittest service in Australia. ?DO NOT BUY TICKETS FROM TICKETEK! How insensitive is that. Where You are the business owner or registered Director, or a member of Your family is. It goes against our guidelines to offer incentives for reviews. Many of us haven't booked on line since COVID started, The site is worse than I remember. Why even have the option of refundable tickets for an extra charge if I cant refund them? I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Forcing people to own smart phones is not giving people choice and freedom. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. No reply emails or any form of communication. This is not an insurance policy. The following words or phrases have the meaning shown below wherever they appear in bold in this document. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. If there is a financial failure of any Transport provider. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Share. Any vehicle You plan to use during the Booking. Privacy (data erasure request) Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. failed the examination previously and had to re-sit. chevron_left, Availability & type of seating will vary & is set by the venue. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Please comply with any stated ticket limit for this event. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. etc. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Emergency Services Police, Fire and Rescue Service or other Emergency Services. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. They rapidly charged my credit card, then didn't provide the tickets. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Voluntary relocation or where you are changing employer for a new role. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Where You have not been physically examined by a Doctor prior to the date of the Booking. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Are there any age restrictions enforced on my event? The best person in the world. . Clunky unhelpful booking site for Mary Poppins Melbourne. The customer service was super helpful and I got the ticket value back and it sold super quickly. Almost 90 days and still waiting for my refund back. means the unforeseen change of the date of an examination that. Don't EVER buy for a friend, NIGHTMARE. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. I'd be interested whether this is something the ACCC would be interested in. Website doesn't work. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Confirmation of failure or disruption of the public transport. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Simply do not try to contact them in any way shape or form.Worst customer service. A copy of the travel warning from the Government Agency. means the unforeseen change of the date of an examination that. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. There is no customer service centre you can call, just an automated voice call telling you to email. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . They will do anything to hide from you. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Ticketek routinely mismanages ticket processing which should be simple. Why is the price displayed on my ticket different to what I paid? means weather where a Government Agency has issued warnings not to travel which mean. Any temporary relocation for work must be for a period of at least 3 months. Times are approx. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Fire A report from the fire service and/or police. Any translation of this document from English is for assistance and information only. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Sell tickets directly from your Ticketek Account. I sent a message via the website and got the pdfs a day or so later. Released a technology that is fully flawed just like the rest of the governing bodies around the world. I just resold a ticketek ticket on Tixel. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. I want an refund, yet there is no way I can get it. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Attendance at business meetings and business travel. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. We may consider other Emergency Circumstances at our discretion. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Basically, because they're the only game in town, and they can do whatever they fucking like. Appalling service. Suncorp Stadium Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Abhorrently bad process for handling refunds and rescheduling due to illness. A copy of a notice from the examination body, school, college, or university confirming the change of date. To apply for a Refund simply click on the link in your booking confirmation email, or click here. There is not one good review about this dodgy company. They rapidly charged my credit card, then didn't provide the tickets. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Can I purchase multiple orders in one transaction? Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Conditions that are unpredictable and the event is more than two months in the future. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. If enough people do it they'll be investigated. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. I will NEVER buy tickets from this company again! Attend participate in, take part in, use, or be present at. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. It's the result of a monopoly. They ended up rejecting my application for a refund and closing it down entirely. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Just upload its fucking DEATH CERTIFICATE. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. What will a Marketplace ticket look like? Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Ticketek wastes YOUR TIME like it doesn't matter. What gives? How did this happen? i spent 2 hours online and still didn't manage to secure tickets. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Hands down. Fuck that, what a joke of an optional extra. Do I need any special hardware or software for print at home tickets? For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. I have now been trying for a refund for 6 months. Buy guaranteed tickets for sold out events at a fair price. Was given tickets for Ed Sheeran concert as a gift. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. It's about $1500 and I have no idea what to do next. Cannot add tickets to wallet. Frontier Touring, Special Guests: Maisie Peters and Budjerah. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Still waiting for my refund 6 months. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. This is such scummy conduct. We may consider other Emergency Circumstances at our discretion. I haven't received my order confirmation email. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App So thanks very much! I have contacted your Customer Service team but have not received a response. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Youmade an unsuccessful request for annual leave for the date of theBooking. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Fire A report from the fire service and/or police. Anyone has experience getting refunds from them or have advice on what I should do here? is cancelled, postponed or cannot be fulfilled by the. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Hopeless website. Would I ever get the tickets! There is no phone number, only an email which does not get answered. No way to recover tickets. The call centre shut the phone to the customer's face.. They stole my money too. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Zero stars, uselessly run, waste of a time company. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Doors Open: 5:00pm If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Ive forgotten my password/My password has expired. Change My Location Automatic Refunds Easy as. etc.WHERE IS THE ACCOUNTABILITY? Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. You can do anything you want if you're the only game in town. Stick to Ticketmaster. Further details in the disclaimer. Please also read the General Conditions of Refund. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Where a Ticket is offered for sale, sold or Finally got an answer from them when I contacted fair trading to help. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund.
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