SOFTWARE SUPPORT
We liaison with your software vendors to ensure that the applications you use work to your satisfaction and when they don’t we escalate the issue to ensure that it is addressed immediately in order to minimize disruption to your work flow. Where necessary we ensure that all the latest patches and updates are applied, to enable your software to perform at its best. Whatever the program or application, we are either familiar with the product or can easily pickup on the concepts in use. All software is designed to perform a specific function; it’s our job to ensure that you are happy with the results.
If you are unhappy with the program you have we will find and deploy a better solution that works for you.
NETWORK CONNECTIVITY
Proactive: Using various network monitoring tools we can check on the baseline performance of your current network and interconnected devices and monitor the performance on an ongoing basis. We can also isolate problem areas where errors or packet loss is occurring and pinpoint bottlenecks that may be hindering your overall network performance. This enables us to optimize your network stability and improve efficiency.
Reactive: If you are experiencing issues with your network, you may be surprised that in many cases one device can bring down an entire network. It’s our job to isolate the culprit and get you back up and running in minimal time.
EMAIL COLLABORATION SYSTEMS
We support all e-mail and collaboration technologies available today including Microsoft Exchange on-premises, Google Suite and Exchange Online. We also support other methods of e-mail access including: IMAP / POP3. We support you on your application-side, in the form of configuring and troubleshooting the programs you use in order to maximize your efficiency.
Whether you are utilizing onsite mainstream applications or the power of cloud-based software service such as Office 365, we have the knowledge and insight to get you connected.
SMARTPHONE, TABLET, LAPTOP SUPPORT
The evolution of mobile devices has presented the consumer with a myriad of options, each with its own set of challenges. At Digital Solutions Worldwide we work heavily on all the latest mobile technologies and would be happy to suggest and configure a solution that meets your needs. Your tablet, smart phone or laptop can be configured to access your business remotely, via remote control or securely synchronized using Microsoft Exchange for e-mail access.
Integrating the power of mobility gives you yet another avenue to boost your efficiency when outside of the office.
USER PRODUCTIVITY
Today’s businesses face a Pandora ’s Box of hazards that prevent your business from being productive. Your employees should not be one of these inefficiencies. User monitoring, reduced system functionality and restrictive internet access are all methods we can employ to ensure that your employees concentrate on the job at hand.
If you are unhappy with the program you have we will find and deploy a better solution that works for you.