MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. Status: Answered. Fort Wayne, Indiana, United States. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. They said they would me someone to service the vehicle. 2. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Couch framing falling apart from 1in screws being used. There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. From the time we purchased the coach we have only driven a total of ***** miles. 40,000 miles. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. We have pictures we can send if you want. Standard and optional features listed on units may or may not reflect the actual in-stock unit. We want the work to be done correctly. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. She agreed to wait till it is safe to drive the coach to get the estimates. Just for good measure, recheck those easy to access fuses in the panel in the coach. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. Please contact us to verify info, and to check availability as our inventory changes rapidly. CD Player. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Report post. This dealer in **** miles away so thats not happening. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. . We have been diligently working non-stop to get the flooring and heating breech issues resolved. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. We strive to ensure all pricing and information contained in this website is accurate. Attached 75 watt solar panel. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. We are sorry to hear of your concerns with your 2019 *******. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. 2017 Thor Challenger XE Rear and side cameras and radio not working. Nobody will build them better. Front radio not working. 5 seatbelts. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. One is in the coach fuse panel and is marked. Thor Motor Coach does not have control over the ************ centers. 2 slide outs. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Read full answer Generator in photo not included. The park/travel switch on my coach does not switch the radio to the coach batteries. **** has already sent the flooring. There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. Fill out this offer form and we'll get back with you as soon as possible. Select the desired vehicle below to view all the recalls for that particular make & model. Well guide you through the process. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. I have looked and checked all connections and fuses I can find. Number Of Radios. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. Have driven unit less then 250 miles since purchase. Speakers. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. ************************* said that they would pay ******* ***** 26hrs for their labor. Contact Sales. ************************* was working with us right up until he moved to a new position in March of 2022. Please contact dealership to verify unit information and availability. Contact Us. Rates and amount financed are determined by credit history. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! Our 2019 ************ Motor Coach seats have started to completely disintegrate. We have acted in good faith throughout this entire ordeal. Arriving at our destination we set up to dry camp. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. Plus tax, title and license. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Brought the coach home. The claim is currently under review, you should hear back from your rep by the end of this week. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. Posted January 8, 2016. Also, it was pointed out to us that the flooring had already been repaired prior by someone. Brand: Thor Motor Coach. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. +26. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. Then ***** struck, with travel restrictions in place. All standard features and specifications are subject to change. Model: Hurricane 29M. We can't thank all the employees of General RV enough for making this experience so unforgettable. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. At this time Im satisfied that they Thor Motor Coach has reached out. Built-In Skylight. More than 50 pictures were sent to Thor. The only bid that ******* has accepted is the one of $1,000.00 from *********************. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. stands for - Class A, Class C Evolution. We have a water leak and it has caused extensive damage. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? The keep-alive lead isn't switched at all. When I tried to bring it back in, it came in a few inches and then stopped. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. The slide ran very slow, it always seems too. I am rejecting this response because: We have been going back and forth with this for three years. Mercedes-Benz 10.25 in. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. According to the call notes several of his concerns were discussed and further explained. Ill keep taking all suggestions and look a while longer. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. This clearly implies that **** knows full well that the labor costs to do the work on our coach far exceeds the $2,000. 26 gallon black water tank and 31 gallon grey water tank. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. . Another for $6,500.00 from *************** in ***********, **. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. Class Cs with the beloved luxuries of Mercedes-Benz. All of this back and forth is not fair to us, the consumer. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Complaint Type: Problems with Product/Service. Thats where the water is coming in, it came that way from the factory. Do you need a one-stop shop for all things RV-related? Not just one but every single seat in the coach. 2003 Thor Motor Coach jazz. Speaker Location(s) Interior / Exterior. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. As the smallest motorhome option, camper vans are welcome virtually everywhere. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. Thanks for the suggestion. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. BBB is here to help. Thurmont, MD. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. This is an independent, unofficial site. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. Jumping through hoops. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . Please see us for a complete list of features and available options! Wondering if the converter is shot. purchased in July 2022. Anyone know exactly where the fuse may . $5,000. This is truly a manufacturer defect. The best of Class A amenities and more power than a Class B. The pivotal combination of large Class A amenities with more power than a typical Class B RV. I have hundreds of emails relating to our continued attempts to get these issues resolved. Description. It has generator in it but does not work. 40 gallon fresh water tank. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. Check whether the batteries are charged enough. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. After getting back both radios not working. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. The issues were filed with **** when the coach was new.
Weill Cornell Housing,
William Henry Vanderbilt Ii,
Articles T
Comments are closed.