We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. 2023 Trustpilot, Inc. All rights reserved. Some of this include complete insurance and others do not include it at all. Please read the following to know what is included/excluded in our coverage offers. Wisecars does not own any physical locations or offices. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. It is highly recommended to call the police even for the smallest of damages. All bookings include free cancellation up to 48 hours before the pick up time. They will need to show their drivers license, which they must have held for at least two years. Keep copies of all relevant documentation you are asked to complete. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. ago Cancellation Protection can be purchased only at the time of booking and is not refundable. Dear Paul,Thank you for contacting us! We use dedicated people and clever technology to safeguard our platform. Wisecars cannot amend the drop-off time once the rental has already begun. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Please read the following to know what is included/excluded in our coverage offers. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. It is highly recommended to call the police even for the smallest of damages. Honestly, never use third-party companies to rent a car. Very easy process and had the best price on the internet. Please note that all additional drivers must also show a valid driving licence at pick-up. All rights reserved. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Due to this protection, it cannot be read by any third party. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . It said and I'll recap ,"NOTHING more to pay ". This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. All rights reserved. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. 1 Previous_Golf_5959 2 mo. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Excellent! Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Excess Protection covers up to USD 1000 of your excess. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. You can upgrade your car before you start your trip. When you rent a car, you will usually need excess coverage. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If you are late for your pick-up, you could lose your car. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. The Car Rental Company must give its consent to repairs and replacements. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. Keep copies of all relevant documentation you are asked to complete. Read more from https://www.wisecars.com/en-us/reviews. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. 2023 Wisecars. We at Wisecars put together a list of the most important information travelers often miss. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. It might take your bank extra time to settle the amount. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Minimum age requirements on larger cars may also be higher at some locations. She was very kind and helpful! Please note, making a new booking may result in the change of the Car Rental Company. Never ever use Wisecars. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. Your voucher will clearly state the address of your vehicle supplier. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. If this is the case, it will be clearly stated on your voucher. In peak periods this may not be achievable. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Companies can ask for reviews via automatic invitations. Any additional charges will need to be paid at the rental counter in the local currency. Reduce your carbon footprint by selecting a greener car hire option. 1 year ago. We will send you your rental voucher 48 hours before your pick-up time. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. I read other reviews from this company after this had happened and that is a common . Powered by, https://www.wisecars.com/en-gb/faq#contactSection. If your plans change in advance, you can bring your pick-up time forward by amending your booking. All related documentation must be kept if an insurance claim is submitted. Their cancellation policy is flexible and their customer support seemed quick and very helpful. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. Wisecars does not store credit card details. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Consider the cancellation policy. They may be needed if you wish to make a claim. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. 21 helpful votes. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. When you return your car, the car rental company will check it, and charge you for any damages. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. Only when all documents are present and severe negligence can be excluded, a refund will be processed. There rating is probably false and it never mentioned a basic passage. No charge will be made for amending your booking before the start of your rental. Even a basic insurance. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Experience right now is good only just booked will have to wait to see when I pick up the car. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. Please note, under no circumstances is the fuel included in the rental price. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. It is entirely up to the Car Rental Company whether they decide to do so or not. Alternatively, just sign in or register using your Google or Facebook account. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Replies to negative reviews in < 24 hours. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. All rights reserved. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Wisecars is not liable for services or bookings not full-filled due to force majeure. In that case, the special cancellation terms are presented during booking. All this experience and expertise is aimed to ensure you get the best experience. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. We can accept no further responsibility when there is no out-of-hours service available. Wisecars will not sell or rent any personally identifiable information. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. In peak periods this may not be achievable. Reply from Wisecars. Wisecars flagged this review for containing harmful or illegal content.Read more. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. This one doesn't really need an explanation. Free cancellation up to 48hrs before trip. Yes. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. That should not even be separate. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. However, this is not true. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Wisecars is an independent travel broker who does not represent any particular car rental company. If not, you will need to purchase the cover at the car rental company counter. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Please keep in mind that inclusions may differ between car rental companies. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe Service 36 Value 36 Shipping 18 Returns 26 Quality 30 Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. When you rent a car, you will usually need deductiblecoverage. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. If additional information is required, the process may be extended for another 28 calendar days. It was very easy to make reservation and booked a rental car in a few minutes. Dear Allan,Thank you for sharing your customer service experience with us! A common issue that many vacationers face abroad is unfair fuel policies in car rental. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. If you have any questions, please feel free to contact us. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. In such circumstances, we will cancel your booking with no liability whatsoever. They were cheap but the quality of the car was the worst I have ever seen on a used car. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. ONWise users may obtain an online cancellation quote through our contract administration platform. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for .
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