The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. I deleted my account. I am not good at technology. 24/7 customer support: They never followed up. Read our Newswire Disclaimer. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. Others were postponed. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company He has prosecuted a variety of consumer protection and complex employment cases. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. Tickets are 100% guaranteed by FanProtect. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Please download the PDF to view it: Download PDF. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . You will not receive a Settlement award under the Settlement. Should You Become a Constitutional Lawyer? I am appalled at their lack of customer service and straight out thievery. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Still no luck. So Farley filed a credit card dispute against them, and won back his $600. Do You Have to Pay Taxes on Lawsuit Settlement Money? StubHub denies any wrongdoing or liability. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. Its location on this page may change next time you visit. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. I have not received any information on recovery of my money yet. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. I had to do all the work, not them. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. At regular volume, we can afford to take that risk. Call toll-free from the U.S. or Canada, or chat online with support. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. status of any class action settlement claim. It is the world's largest ticket marketplace. This is the first time I have been using this website. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. According to the filing, McMillan purchased two tickets to an NHL game in early March. We value your privacy. Is Beyonces Tour Another Dynamic Ticket Price Mess? Terms and Conditions. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. I was denied my request for a refund. FALSE. Singh says the reasoning is the financial impact from coronavirus. settlement administrator or your attorney for any updates regarding 1:00. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. The Court in charge of this case still has to decide whether to approve the Settlement. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. The complaint claims that the company did not offer refunds for tickets to canceled events. Gender Discrimination against Transgender and Nonbinary People. I was offered alternative tickets. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. I am disputing through PayPal. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. Since COVID-19 has come, StubHub's new policy is no refunds. Well start sending you the news you need delivered straight to you. Before commenting, please review our comment policy. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. The suit also calls for a return of customer trust. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. administrator or law firm. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. StubHub went a step further and simply halted cash refunds altogether. McMillan then asked StubHub to refund his money. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. Actions does not process claims and we cannot advise you on the StubHub is an eBay company that began selling and reselling event tickets in 2000. Add me I had cancelled tickets in Arizona last year. The MDL transfer order can be found here. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. Unsubscribe at any time. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. StubHub has stated that they will provide no comment on pending litigation. The Daily Journal named her a Top Woman Lawyer in California for 2021. Never got my refund, asked for compensation and never anything. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. Get the latest news on COVID-19 delivered to you. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. Thank you, you have successfully subscribed to our newsletter! Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day.
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