Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. Also, cannot shut off a service that the resident needs to run. No disconnect if termination will adversely afftect the occupant's health; must be certified by licensed physician or Christian Science practitioner. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Summer termination procedures: When National Weather Service issues a heat warning for any parish in the utility's service territory, or when such a warning has been issued on any one of the preceding two calendar days. AEP Energy: I owe *** on disconnect. Im *** short is there anyway the Consumer line: 225-342-4404 (Baton Rouge) or 800-256-2397. Temperature. Disconnection is delayed for 30 days, with one renewal, if medical emergency. Duke, aep thresholds. Temporary Service - AEP Grants have been made to nonprofit organizations across the AEP service area. Xcel Energy will not shut off a customer 55 or older that lives alone during the winter months and offers 12-month protection for customers who are on ventilators. Disconnection is delayed for 30 days, with one renewal, if medical emergency. On May 19, DC Council passed additional legislation requiring electric companies to: (i) make payment plans available to eligible customers with a minimum term of one year, unless the customer requests a shorter term; (ii) waive any fee or penalty arising from the payment plan; (iii) not report to a credit agency that the customer's account is delinquent; and (iv) notify all customers of the payment plan's availability. No disconnect during protection dates if customer agrees and adheres to payment plan. AEP Ohio disconnects questioned-Lima News. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. AEP Economic Development. Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers. Because disconnections when a physician, nurse practitioner or physician assistant has certified the termination of service would be detrimental to the health of the customer's household, the utility must make three additional attempts to contact the customer. Elderly and handicapped must have 48 hours notice. is aep disconnecting service jackie milburn family tree Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Temperature based. Ban when <35, to avoid disconnect when temperature is above 35 customers must make payment schedule, meet payments and apply for aid if eligible. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. Customer Service: 1.800.MY.CIRRO (1.800.692.4776) For Sales and Service: 7 days a week, 7 a.m. to 10 p.m. CST . If the customer does not pay the past-due bill by the following October 15th, the customer will not be eligible for protections under this section until the past-due bill is paid. However, if youre moving to another AEP address, use our transfer service form. Prohibits the disconnection of household in extreme heat conditions, 95 and above. 30 day delay and 30 day extension possible in case of life threatening condition. Utilities are required to offer a deferred payment plan. No disconnect if customers enters into a deferred payment plan. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Utilities temporarily suspend non-payment disconnections during If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. Consumer line: 866-380-9816 or 919-733-9277. When you opt in, we automatically fill in your ID from then on. Remember User ID helps you log in without having to memorize your ID or look it up every time. Consumer line: 410-767-8000 (Baltimore) or 800-492-0474. Delay disconnect for 30 days with medical certification. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. Customer must negotiate a payment plan to maintain service after delay. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. No disconnect for seriously ill, disabled. No disconnect if illness would be aggravated, need statement from doctor. Douglas Sacha / Getty Images Drip Loop The Ohio Environmental Protection Agency on Friday lifted its statewide moratorium on water shutoffs, allowing public water systems to resume disconnecting customers who don't pay their bills.. Butte, MT 59701. Limit the use of My Sensitive Info | AEP Ohio, a unit of American Electric Power, delivers electricity to over 1.5 million electric meters, serving homes, businesses and industries in central, southern and northwestern Ohio. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. No disconnect for elderly or disabled when temperature is >95, or medical emergency. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. 1-800-277-2177 To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code Report problem Other Contacts Career inquiries Investor relations Media relations Supplier registration AEP Corporate Headquarters Phone: 614-716-1000 Remove service equipment Close your account Manage Service Transfer or upgrade existing service and equipment. Medical certification can be renewed once within 120 days. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. The winter reconnect order allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay no more than $175 to maintain their utility service. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. Prohibited when heat advisory from the National Weather Service is in effect. During the heating season, a utility may not ask for a security deposit. If the elderly household is low-income and includes a minor, the protection against termination will apply. Residential winter disconnection, www.tn.gov/tra/topic/csd-utility-complaint-resources, www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, www.puc.texas.gov/consumer/complaint/Rights.aspx, Utah Department of Housing & Community Development, puc.vermont.gov/public-participation/frequently-asked-questions, http://puc.vermont.gov/public-participation/complaints/consumer-utility-service, sccinfo@scc.virginia.gov?subject=WebInquiry, https://scc.virginia.gov/pages/Electricity-FAQs, https://scc.virginia.gov/pages/Natural-Gas-FAQs, www.utc.wa.gov/consumers/Pages/consumerRights.aspx, www.psc.state.wv.us/complaints/default.htm, http://www.psc.state.wv.us/Complaints/formalcomplaintprocedures.htm, https://psc.wi.gov/Pages/ForConsumers/FAQs.aspx, https://psc.wi.gov/Pages/ForConsumers/LogAComplaint.aspx, National Center for Appropriate Technology (NCAT). Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers. Cannot disconnect if payment agreement is in effect. The Public Service Commission has amended the states cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. Disconnect is prevented if customer agrees and adheres, Consumer line: 800-922-1531or 803-737-5230. If you or someone you know needs assistance, we can help. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. Allows customers to extend payment of pre-existing arrears beyond 12 months. All residential customers can have power restored with a down payment. 32 F and below. No disconnect if termination will adversely affect the occupant's health; must be certified by licensed physician or Christian Science practitioner. Sitemap (As of 09/2008 no utility has an approved winter disconnection plan on file.) Our goal is to work with customers to avoid having electric service disconnected through extended payment arrangements and bill assistance programs. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. The utility must attempt to make a payment plan with the customer before termination. You're in the right place. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. https://www.energyandpolicy.org/utilities-disconnect-coronavirus/, table of state seasonal termination protections only, https://psc.alabama.gov/file-a-complaint/, Alabama Public Service Commission General Rules, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, Alaska Administrative Code - Disconnection of Services, https://efiling.azcc.gov/online-services/utilities-complaint-external, Arizona Residential Utility Consumer Office, www.cpuc.ca.gov/about-cpuc/divisions/news-and-public-information-office/consumer-affairs-branch/frequently-asked-questions, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, 3002 Regulations Governing Termination of Residential Electric or Natural Gas Service by Public Utilities for Non-Payment During Extreme Seasonal Temperatures Conditions, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, District of Columbia Municipal Regulations Grounds for Disconnection, www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, State of Georgia Public Service Commission, State of Hawaii Public Service Commission, https://puc.idaho.gov/Form/ConsumerAssistance, History of Restrictions on Winter Disconnection, Idaho Residential Utility Disconnection Factsheet, Illinois Public Utility Act (220 ILCS 5 / 8-206), ity Consumer Counselor - Winter Disconnection Moratorium: Frequently Asked Questions, https://iub.iowa.gov/sites/default/files/documents/2018/09/2018.09.18_r_r_gas.pdf, https://iub.iowa.gov/sites/default/files/documents/2021/10/customer-rights-and-responsibilities-electric-9.29.21.pdf, owa Utilities Board - Utility Service Questions Brochure (2018), www.kcc.ks.gov/file-a-complaint/file-a-utility-complaint, Kansas Corporation Commission - Electric, Natural Gas and Water Billing Standards, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.maine.gov/mpuc/consumer-assistance/faq, www.maine.gov/mpuc/consumer-assistance/file-complaint, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, Maryland Office of People's Counsel Fact Sheet: Consumer Information About Gas and Electric Utility Service, www.michigan.gov/mpsc/consumer/natural-gas, www.michigan.gov/mpsc/consumer/electricity, www.michigan.gov/mpsc/consumer/complaints, Michigan Public Service Commission Fact Sheet, https://mn.gov/puc/consumers/shut-off-protection/, https://mn.gov/puc-stat/documents//pdf_files/011566.pdf, Rules and Regulations Governing Public Utility Service, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, https://psc.mt.gov/Consumers/Request-Assistance, Administrative Rules of Montana (ARM) 38.5.2505, https://psc.nebraska.gov/natural-gas/natural-gas-complaint-form, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, State of Nevada Public Utilities Commission, New Hamphire Public Utilities Commission - Winter Disconnection Rules for Electric and Gas Customers, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, New Jersey Administrative Code 14:3-3A.5, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, Protection from Electric and Natural Gas Connections, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, According to the Responsible Utility Customer Protection Act, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, Responsible Utility Customer Protection Act, https://ripuc.ri.gov/consumer-information, https://ripuc.ri.gov/consumer-information/how-file-complaint, www.psc.sc.gov/consumer-info/file-complaint, 20:10:20:10.
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