According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. It states that if an event organiser offers tickets to . When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Welcome to viagogo's online ticket exchange (the "Site"). . But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. Arctic Monkeys Tickets. 3.4 Indemnity. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Are you still waiting on a ticket refund for an event canceled due to the pandemic? Please add me to this list as I am almost 100% sure I got scammed. 4.Select the button beside the transaction you want to dispute, then click Continue. Terms and Conditions. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. To sell tickets, a Seller lists the tickets in the Site database. Actions does not process claims and we cannot advise you on the Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. The Weeknd Concert Tickets. 4.3 Sellers Shall Not Include Promotional Material with Tickets. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Sent info several times and they made every excuse under the sun. You also agree not to separately contact the Buyer at any time for any reason. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Provide the information they might require. 2.4 Listing. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Viagogo will never pay you after you sold your tickets and you can never get back your money. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. But gave me only option was to relist on their site or go to resceduled date. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. Elton John Concert Tickets; Andr Rieu . your claim status, claim form or questions about when payments are We will also add Tax on our fees as applicable. No refund, no answered or returned email for days. Waste Management Phoenix Open Ticket. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. 4.2 Stolen Property. We will also add Tax on our fees as applicable. But to her frustration, Viagogo claimed the refund could take several months. We cannot commit to next year, Taylor said. When We receive an offer by bank transfer, We will check to see if the bank account is valid. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Which? (you can see two date on their site) The Eagles are playing that night at the American Airline Center. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. Your email address will not be published. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Backstreet Boys Tour 2023. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. expected to be mailed out. Even if you are, it's likely to be a more complicated process. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. After realising the scam and contacting them, they made it very clear that they will not refund or . Required fields are marked *. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. Invalid tickets are defined as anything where buyers are refused entry. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. spiritus Forumite. I bought tickets for Rammstein before the pandemic and they would not refund me. You must contact the Hombres G Concert Tickets. Top Class Actions is a legal news source These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). We look forward to hearing from you. Be the first to hear about special offers. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. In the case of refunds, we appreciate our customers patience while we process their request.. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Viagogo will never pay you after you sold your tickets and you can never get back your money. Romeo Santos Tour 2023. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. This charge is in addition to the amount originally paid for the tickets. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. 3.1 Accurate Descriptions. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. You warrant that you are over 18 years old and have the legal capacity to make the transaction. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . Due to extreme weather conditions, our phone lines are currently closed. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. 2.9 Seller's Confirmation Obligation. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. I have been researching this company and very bad negative reviews, and practices. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? 684 Posts. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. Even after I provide my bank statement to them and their . When listing seated tickets, all tickets in the same listing must be consecutive seats. To post a ticket for sale on viagogo You must first register with the Site. We always ask that people only buy from authorised sites in order to protect themselves.'. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. It's unlikely you'll get the delivery costs or booking fees back, though. By clicking a link you are consenting to this. Join The South Shore Hospital Data Breach Class Action, Today! 3.Click Dispute a Transaction. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . In the event of a postponement, refunds are not granted. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. They do not say they are going to charge such fees per a ticket . When Your Event is Canceled or Postponed. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. 6.9 Change or Suspension of Site. You will be entitled to a full refund or a 120% voucher. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Festival de Vina Tickets. Explain your case the best you can. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. What is the viagogo complaint handling process? We may also first deduct any amount you owe us from any amount we owe you. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. Tickets may be substituted with comparable or better seat locations without the Buyers approval. 3.3 Laws and Regulations. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . contends that Viagogos action is in direct violation of the companys stated policy. 5.3 Disclosure of Information. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. According to the consumer group Which?, Viagogo's terms and conditions say . Carnaval Barranquilla Tickets. and that I would only receive a refund if the concert was cancelled etc. drug injury lawsuits and product liability lawsuits. 1,779 reviews for Viagogo, 1.3 stars: '1. The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. 6.7 Third Party Information. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. They did not admit to law breaching and refused to provide a refund. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Event dates, times, venues and subject matter, which are listed on the ticket, may change. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. If tickets are not consecutive, then the Seller must create a separate listing. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. Viagogo had a selection of how much did you want to spend for a ticket. My partner has a job where he is required to go away at the last minute. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). 4. Taylor Swift Tickets. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. 2. . How do I unsubscribe from your newsletter? 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. As well as was able to select what section I wanted to be in for the price I had selected. We take no responsibility for such issues. "If it's been canceled, chances are you're . What are the viagogo Terms and Conditions? calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. 2.1 Requirements. All sales and bids are final. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? As well as charged me double the amount. Please note this does not include any Tax that may be payable on fees We are required to pay. Piggyback tickets may not be sold in the same listing. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . This Agreement shall be governed by and interpreted in accordance with the Swiss laws. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. However during the pandemic the response times may slow down. 2.8 Notification. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. If the event . However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Best regards, Viagogo team. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. 5.2 Violations, Termination and Suspension. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. 5.Select 'Item dispute', click Continue and follow the on . Mtley Cre Concert Tickets. 2.9 a) Exception to Sellers Obligation to Confirm. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. If the event has been cancelled, send them evidence of this. Viagogo is a ticket marketplace for concerts, sports and theatre events. If your event has been postponed, you do not need to return your ticket.
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