how to contact virgin media by email

Once a customer decides to leave our broadband service, any emails that have been created and attached to the account are closed and completely removed from access 90 days after the disconnection date. Virgin Media also maintains a presence on YouTube, however, this is used for promotions and simple guides rather than as a contact facility. The Virgin Media UK live chat service is available at, The Virgin Media Ireland live chat service can be found at. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. Virgin Media UK does not provide this service. on You can also text Virgin mobile for free on 07533 016 422. If the email address to be blocked (i.e. For some reason, I cant now access this email from my iPhone as the password is incorrect. Talk to our experts and get your broadband sorted out in minutes. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. 25-08-2022 That means you don't have to use Blueyonder.co.uk webmail interface! We have been with you for over 18 years and have old @ntlworld email accounts. I have this problem also. 15:49, and miscreant example email address is very apt. Learn more, Have I helped? Remember to include your full name, contact details, address, and any relevant supporting evidence with your letter to facilitate return contact, and the provision of a solution. 14:17, Is there an email to contact Virgin ?I looked on website .There is no number no email no chat.It says they will take time to answer messages but there is no option to message.I used my virgin app but the chat there was down.I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! Hi, My wife cannot access her emails, I was going to reset her password as she is unsure what it is. 12:35. No nothing has been reported on that 0800 number.The people just called again.Do you have a contact number for Virgin by any chance? This must have been coincidentalI have one box with a line going to house(cable ?) Following these channels can help the public to keep up to date on promotions such as Virgin Media TV bundles, to be made aware of service updates, and importantly, enable another facility to contact Virgin Media. This may make getting contacting them faster and more efficient in the future. Only Virgin Media Ireland provides online forms for contact. 22:50. The provider is also active on Facebook, where you can post a message seeking help or advice. If not, it may need one of the Forum Team (VM employees who support this forum) to get the password reset for you. https://www.virginmedia.com/help/live-chat, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, https://www.virginmedia.com/help/accessibility, https://www.onlinecontactus.com/phone-number-for-virgin-media/, https://www.virginmedia.com/help/contact-us, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737. 21:39. It takes me to a box with two bars, your email address and the second bar is your password. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. Use Virgin Media phone lines when calling from a different provider. If that is too long, then we advise going straight to social media to air your complaint. on I'm very sorry for any issue you've had with contacting the team. Sales service for mobile 0800 064 3820. It takes me to a box with two bars, your email address and the second bar is your password. I don't understand the relevance of your reply..? Fastest way to talk to a real Virgin Media rep. Call for free to get your TV & Broadband sorted today. Virgin Media customer service numbers. 15:20. on Well, while not exactly spoiled for choice, household customers have a selection of numbers to call still. The company has been a subsidiary of Liberty Global plc, an . Can anyone get into their web email? Hi folks. on Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. You can add attachments in this section of the contact form. Personally, whenever I make a formal complaint to any organisation I always do it by letter. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. Click Mark as Helpful Answer or use Kudos to say thanks, on Complaint Contact Form. Truly frustrating and annoying that you can't get hold of a company that you pay about 100 a month to. The best way is to get in touch with them directly. 28-01-2022 There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. 08-02-2022 Learn more, Have I helped? To avoid a large number of unused email addresses on our Virgin Media Mail service, we've made some updates to our Acceptable Use Policy found here. Click Mark as Helpful Answer or use Kudos to say thanks, on Check when your contractual minimum period is over. By signing up you are agreeing to receive emails according to our privacy policy. so I guess we need some help to reset it as you suggest. 15:14. Before subscribing people to your distribution list, please: Alternatively, complaints can also be lodged in the aforementioned complaint form, or by sending a letter of complaint to the dedicated complaints address. Virgin Media does not provide customer service by email, but does provide it by phone. I can certainly appreciate your frustration with that. So I made contact with Virgin Media technical assistance only to be told to contact 'Virgin Media Store' directly. I have escalated your post to the Forum Team so one of them should contact you via this thread, probably tomorrow. You can also contact Virgin Media by visiting the contact page on their website. When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. Textphone for broadband, TV and phone for new customers 0753 305 1809. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. GIVE US A CALL. 29-01-2022 Hi, I recently signed up for virgin media, during the process I was never asked to create an online account and after receiving an email to verify my order, it didn't have an account number or area code. 15:15. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8 am - 8 pm, Saturday: 8 am - 6 pm. I can confirm the number you were called from is not us. However they do have a web form for making a complaint: https://my.virginmedia.com/my-cases/make-a-complaint, I am not sure why you say you cannot log a complaint online because you no longer have a VM account. The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. New around here? Click Mark as Helpful Answer or use Kudos to say thanks, on 09:19, I got through yesterday via the Whatsapp which I think is a very good service. Virgin Media head office phone number: We've highlighted Virgin Media head office contact number 0345 454 1111, so you can get answers to your questions quickly and simply. Find them from our full list of Virgin companies and visit their own website for relevant contact details. Along with all of this, it's also explained on the Cancelling my Virgin Media contract help page, with the section in point 3 being called You'll lose access to your Virgin Media Mail service. Learn moreHave I helped? 09:38. After spending nearly a decade working in PR and marketing for corporate and startups, Queen knows what truly drives conversions, sold-out launches It's how well you connect with the heart-beating people you're trying to help and . These forms generally require their users to input a range of basic information such as their name, contact details, address, query type and contact purpose. Early cancellations will be subject to an, Provide your 30 days notice by calling Virgin Media on, Return any equipment to Virgin Media by contacting their collector on, A customer service representative will aim to, Virgin Media Contact Address for Complaints. I am so sorry that you have faced this issue with your email, I will pop you a Private Message so we can take a look for you. 12-07-2022 Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. and is reached by going into manage other accounts. @Lennox1If the VM system is sending them to spam there is nothing currently that you can do to block them completely. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. I use strategic partnerships to help support CSR, Marketing and HR specialists to meet their ESG goals and KPIs. A Virgin mobile account alone is not sufficient. Also service slow couple of times a month, Anyway,thanks for contacting me.It would be helpful if it was easier to find a number on your website under Help rather than navigating through various hoops. With our free tools, you can check out the . Virgin Media email address: enquiries@virginmedia.com. Sign up today. It's easy to find the help you need for your broadband, home phone and mobile account on the go. All tip submissions are carefully reviewed before being published. Hi @Crashedagain, thanks for your message. Re: Wifi Pods - how to order. 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Find the organization's website and search for an "About Us" or "Contact" tab. on I opened my emails went into folders and clicked on Add an email account. Choose the destination location path to save Virgin Media emails. Virgin Media Business Mobile customers. Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time. Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. For this reason, most businesses provide alternate ways to get in touch without eating up all your minutes or losing time on the phone. I work during the week, so don't get a chance to call at any other time. % of people told us that this article helped them. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. 11:25. online chat calling 150 from a Virgin landline or mobile, or 0345 454 1111. Call Connection Service. 10:22, Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. Obviously someone who is not a VM customer could have a genuine reason for making a complaint, as in your case. Account number. Thank you for your post. If you have mobile with us: - Check your allowances and track your minutes, texts and data usage. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am - 11pm, Saturday to Sunday 8am - 8pm. Firstly, you must provide Virgin Media with a minimum of 30 days notice of your service cancellation. Re: No welcome email. Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. As with most Irish media and broadband companies, Virgin Media support is available to access over three main social media channels. If you're not using your own device, read our help on private browsing before you sign in. These numbers ultimately reach a similar destination to each other in terms of Virgin Media customer care and support, but cater for different subject matters, as demonstrated in the table below. Virgin Medias complaints process is relatively simple, and non-convoluted, going as follows: Virgin Media aims to resolve all complaints within 10 days of them being lodged. Did you know, 95% of our customers find the solution to their problem using the help and support pages. I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a new contract, which i haven't discussed with anybody from virgin media, Is this . I've harnessed my storytelling ability to pivot for a variety of digital and print brands including: Crate . 14:15, 13-07-2022 For mobile enquiries, call 03456000789*. on 09:39, Virgin Media do not have an email address for support issues or for making a complaint. To learn how to contact Virgin Media through their online forums, scroll down! and is reached by going into manage other accounts. on Opening hours are: We also detail this in the Acceptable Use Policy (section 6.5 under Email use), which reads "It is your responsibility to back up the contents of your Virgin Media email account. Customer Service. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. You can use your mobile number instead of your account number in this process. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/v4-460px-Contact-Virgin-Media-Step-1.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"